Police Conduct Complaints

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Our Commitment to

Resolve Your Complaint:

Any police officer or employee of the RMPS who is alleged to have committed a criminal act or violation under any other Law of Montserrat, shall be investigated as prescribed by the legal statute having jurisdiction. Investigation precedence will be placed on the more serious allegations and/or any indictable / felony offences as defined in the Penal Code, and/or Police Act, and/or Constitution

Investigations into allegations of misconduct as defined or prescribed in the Police Act and/or any associated Regulations shall be referred to as a “Service Investigation”. An officer who is alleged to have committed any misconduct shall be referred to as the “Subject Officer”

Complaints received from the public or any other person who is not an employee of the RMPS shall be referred to as a “Public Complaint”. Complaints and/or observations of concern by other officers or employees of the RMPS about another officer or employee shall be referred to as an “Internal Complaint”.  

How to Make a Complaint:

Inquires or concerns made by anyone, not in writing, will be reviewed and evaluated for further follow up. Direction may be given by the COP or DCP to the appropriate Inspector to make inquires of the complaint or concern for clarification purposes. These inquires are not to be considered an investigation. 

Upon receipt of any inquiry, concern, or complaint by the public or internally by another officer, the “complainant” will be informed that in order for a formal investigation to be initiated, the complaint must be in writing. Upon receipt of a public complaint or internal complaint, in writing, the Commissioner of Police (COP) shall direct the correspondence to the Deputy Commissioner of Police (DCP) for evaluation and classification. 

Written complaints must contain substantive information regarding the allegations. For example: 

  • Date(s) of Incident(s)
  • Location
  • Subject Officers names or other objective identifier
  • Witnesses names (if applicable)
  • Full complainant / victim particulars
  • Date reported 

The DCP may consult with the Director of Public Prosecutions (DPP) or the Attorney General (AG).

Classification of Your Complaint:

Should the DCP determine that the complaint outlines a reasonable suspicion of a criminal act or violation of any other Law of Montserrat, the DCP will direct an investigation. The DCP may prepare a “Direction Form” for the attention of the COP which shall outline the jurisdiction and priority.

Should the DCP determine that the complaint may be resolved through alternative mediation; the DCP may prepare a “Resolution Form”. The resolution form must contain a signed agreement from the complainant that they are willing to deal with the complaint informally.


Upon conclusion of an investigation where the complaint cannot be progressed due to insufficient or unsubstantiated findings, a “Disposition Letter” will be prepared and mailed to the complainant. Where the matter is dealt with by way of an “Informal Resolution”, such as “Mediation” or a “Disciplinary Agreement”, the complainant will be updated as to the outcome. If the matter involved an Officer being formally charged for an offense, the case will be adjudicated via a “Disciplinary Hearing“, or in serious offenses the Magistrate or High Courts.


More Information: Mediation

More Information: Whistleblowing

More Information: Police Professionalism

July 2020
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Welcome , today is Monday, 13/07/2020