911 / 999 Radio Room Call Centre

Upper page: Support Policing

The Emergency Hot Line (999/911) Call Center and Radio Room is situated on the highest level of the RMPS Brades HQ Building. It is equipped with several VHF and marine radios and frequencies to monitor a variety of National radio communications. It is also the first contingency communications site for DMCA. Staffed by Communications Dispatch Officers (CDO’s), all radio traffic can be monitored 24/7. In addition, it is the main centre to receive all emergency telephone calls from the public, whether for the police, fire, or ambulance. Lastly, it is the control center for all video surveillance systems monitored by the RMPS. 

The duties of a CDO include but are not limited to: 

  • Receiving all emergency 911 / 999 telephone calls.
  • Evaluating emergency calls; for Police, Fire, Rescue, or Ambulance.
  • Prioritizing emergency calls when simultaneous calls are received.
  • Recording emergency details and caller information.
  • Dispatching police fire, or ambulance units to respond.
  • Monitoring via the radio police officer safety, locations, and activities.
  • Announcing over the radio general broadcasts.
  • Responding over the radio to Officer requests for information or assistance.
  • Monitor CCTV cameras and video recorders. 

PUBLIC NOTICE: The RMPS are looking for civilian volunteers to help out as Communication Dispatch Officers for the emergency call centre radio room. Anyone who can offer a few hours per week are encouraged to contact Constable Kirk Brade at 491-2555

 

Radio Room Procedures




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Welcome , today is Tuesday, 20/11/2018